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How do I request my keycode or installation instructions? (for PC or Mac)

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If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form.

If you purchased Webroot SecureAnywhere from Best Buy, click here to access the latest download. Or contact Best Buy Assurance at 1-800-433-5778 to request your keycode. Be sure to mention your subscription software through Best Buy.

How do I transfer my subscription to a new computer?

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All Webroot Software licenses are transferrable to a new computer, as long as your subscription is still active. For instructions on how to install on additional computers, click here. If you don't know if your subscription is valid for more than one computer, refer to this article to find out.

If you are still unable to locate your subscription, please send a message to Webroot Support with the email address that you used to register the software, the date you purchased the software and your first and last name and a member of our support team will assist you further.

To transfer your software, follow these steps:
  1. Locate your keycode and write it down. The keycode is a string of 20 alphanumeric characters. It is unique and holds the information in regards to your subscription. Your keycode was sent to you in an email from Webroot (if you purchased the product online) or is printed on a package insert or the CD sleeve (if you purchased the product from a store).

    If you currently have a Webroot product installed on your computer, you can also view the keycode from the main interface, as described below:

    • Open the main interface.
    • Click My Account.
    • A window opens with your keycode and subscription information.

  2. If your license is for only one computer, or if your license is for multiple computers and you have installed it on the maximum number of systems, you must uninstall the software from your old computer before installing it on the new one. To uninstall the Webroot software, go to the Windows Start menu, select All Programs (or Programs), select the Webroot software, and select the Uninstall... option.

    If you are currently using Webroot SecureAnywhere and have created an online management account, you can view your account to see how many users you have on the online account management website. Click here for more information.

  3. To install or reinstall your software on a computer, simply download and run the installer file for the desired product and enter your keycode. To have download and installation instructions emailed to you, click here.

How many computers can I protect? How do I protect additional computers?

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The Webroot security software is available with several types of licenses that allow you to install it on up to five computers. If your license is for only one computer, then you cannot install it on additional computers.

If you purchased the Webroot security software online, you should have received an email from Webroot with download instructions. This email indicates if you purchased a 1-User Pack (license for one computer), a 3-User Pack (license for three computers), or a 5-User Pack (license for five computers). If you purchased the Webroot security software from a store, the product packaging shows the number of licenses on bottom, front of the box. The box shows either "5 User," "3 User," or "1 User."

If you are currently using Webroot SecureAnywhere and have created an online management account, you can view your account to see how many users you have and download the installer from the online management account website. Click here for more information.

If you are unsure how many users your license has and no longer have the email or product packaging, you can find out by calling our Consumer Sales team. Contact information is listed on this webpage. You can also contact our sales team if you would like to increase the number of users on your license.

Note: If you have multiple operating systems installed on one computer, each operating system you have Webroot installed on would count as another user on a license. For example, if you had three Windows operating systems on one machine, you would want the "3 User" package to protect them all.

Can I protect my mobile devices? How do I install Mobile Protection?

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You can install Webroot SecureAnywhere on the following mobile devices:

Android™ devices:
  • Android operating system version 2.2 (Froyo) or higher
  • Android-compatible device with 3 MB of free storage space
  • 3G or 4G data connection is required for some features. For a list of these features, click here.

Apple® devices:
  • Requires iOS™ 4.2 or later
  • Compatible with iPhone®, iPod Touch®, and iPad® mobile digital devices


Webroot SecureAnywhere Internet Security Plus and Webroot SecureAnywhere Complete both include Mobile Protection within the package. If you would like to upgrade your subscription to include Mobile Protection, contact our Consumer Sales Team.

For Android devices we also offer Webroot SecureAnywhere Mobile Premier, a paid app that provides full protection for your device, and Webroot SecureAnywhere Mobile, a free app that provides basic protection. For a full list of features, click here.


If you would like to install Webroot SecureAnywhere on your Android or iOS device , click here for instructions.

How do I resolve keycode errors or "invalid" messages?

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If you are receiving error messages when installing the Webroot program, please check the following:
  • Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.

    • When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.

    • When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu.
     
  • Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions.

  • If you are seeing error message "The keycode could not be verified at this time. Ensure that SecureAnywhere is allowed to connect to the Internet and try again," click here.  

  • If you are receiving error FZLC0055, click here.
     
  •  If you are receiving error FZLC0056: Invalid or Unknown Keycode, click here.
     

If you are still not able to install Webroot, click here to submit a Support Ticket.

How do I resolve problems when installing?

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If you are having problems when installing the Webroot program, please check the following:
  • Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.

    • When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.

    • When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu.
     
  • Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions.

  • Are you using the correct download? You can request to have the current download file sent to you via email by clicking here and filling out the form.

    If you purchased at Best Buy, click here for the current download.
     

If you are still not able to install Webroot, click here to submit a Support Ticket.

How do I uninstall an older version of Webroot? (for PC or Mac)

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If you would like to uninstall an older version of Webroot's software, click the option below for the version you wish to uninstall.

For Windows PC: For Mac Computers






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