Installation Help

This solution provides installation help for the following products:
Additionally, below are some FAQs on the installation process:


 

   
Webroot SecureAnywhere for Windows PC
Follow these instructions to install/reinstall Webroot SecureAnywhere or Backup & Sync for Windows devices.

If you already have SecureAnywhere installed and purchased a new subscription, click here for steps on how to activate a new keycode.
Before you begin:
  1. Make sure your computer meets the system requirements.
     
  2. Read the license agreement at: http://detail.webrootanywhere.com/eula.asp.
     
  3. Make sure your computer is connected to the Internet. You can use one of the following browsers: Internet Explorer® 7.0 and higher (32-bit only), Mozilla Firefox® 3.6 and higher (32-bit only), or Google Chrome™ 10.0 or higher.
     
  4. Make sure you have the keycode. Your keycode is a string of 20 alphanumeric characters which comes in an email message or is listed inside the retail box. It is unique and holds information about your subscription. If you purchased a multi-user license, you can use the same keycode to install the software on up to three or five computers.

    Note: The keycode is associated only with SecureAnywhere and does not include any information related to your computer or its configuration. Webroot does not use the keycode in any way to track individual use of its products.

    If you do not have your keycode, click here to have it sent to you via email.

    If you do not have your keycode and purchased from Best Buy, call Best Buy at 1-800-433-5778. Be sure to mention your subscription software through Best Buy.
     
  5. Uninstall older versions of Webroot security software.  For instructions, click here.

    Note: If you are having issues installing SecureAnywhere, click here.
To install Webroot SecureAnywhere:
  1. Start the installation routine either from a CD or from a downloaded file:
     
    • If you are installing from a CD, insert the CD into the CD drive. An installation dialog opens where you can click a link to begin. If the installation dialog does not open, use Windows Explorer to navigate to your CD drive and double-click the software's installation file.
       
    • If you don't have a CD, click here to download the installer file.  After downloading the file, double-click it to begin the installation process.
       
    • If you purchased from Best Buy, click here to download the installer file. After downloading the file, double-click it to begin the installation process.
       
  2. When the Webroot installer dialog opens, enter your keycode in the field. (If your keycode came in an email, you can copy and paste the code into this field.) If you don't know where to find your keycode, click Help me find my keycode.


     
  3. If desired, you can click Installation Options at the bottom of the dialog to modify the following settings:
     
    • Change the installation location - In this field, you can enter a different folder for the SecureAnywhere installation files.
       
    • Create a shortcut to Webroot on the desktop - This option places a shortcut icon on your Windows Desktop for Webroot SecureAnywhere.
       
    • Randomize the installed filename to bypass certain infections - This option changes the Webroot installation filename to a random name (for example, “QrXC251G.exe”), which prevents malware from detecting and blocking Webroot’s installation file.
       
    • Protect the Webroot files, processes, and memory from modification - The option enables self protection and the CAPTCHA prompts (CAPTCHA requires you to read distorted text on the screen and enter the text in a field before performing any critical actions). For more information, see Setting Self Protection and Setting Access Control.
       
    • Change language - To change the language displayed in SecureAnywhere, click the Change Language button and select from the supported languages.  (You can only change the displayed language during installation, not after.) 
       
    Click Close when you are done editing these options.
     
  4. At the main Installation dialogue, click Agree and Install to being installation.
     
  5. If you are prompted to enter an email address, enter your email address and click Continue.

    SecureAnywhere begins scanning and configuring the application.

    Note: If SecureAnywhere detects threats during the scan, it moves the items to quarantine where they are rendered inoperable and can no longer harm your system or steal data. For more information, see Running scans and Managing quarantined items.
     
  6. If you want to exit from SecureAnywhere, click X to close the window. The program continues to run in the background.  If you want to view the program screen, select Start using SecureAnywhere.

    You do not need to do anything further, unless you want to adjust settings. After the initial scan, SecureAnywhere automatically scans your computer daily and constantly monitors activity as you surf the Internet. You do not need to launch a scan yourself or schedule scans. SecureAnywhere does all the work for you in the background.

    To verify that SecureAnywhere is running, look for the Webroot icon in your system tray.



    If an important message requires your attention, the icon turns yellow or red. A dialog opens with further details.
     
  7. If you purchased a multi-user license, you can install SecureAnywhere on other PCs.

    Note: If you want to uninstall the program, use the standard Windows uninstall feature.
If you have the SecureAnywhere Complete edition license, you can download the Backup & Sync app by following the instructions here.



 


 

   
Webroot SecureAnywhere for Mac OS X 10.7 and higher
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
  1. Click here to download the SecureAnywhere installer to your Mac.
     
  2. Double-click wsamac.dmg to open the installer.
     
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.


     
  4. Open the Applications folder by double-clicking the folder icon.
     
  5. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.
     
  6. In the first activation window, select a language from the drop-down box and click Next.

    Note: Make sure you select the desired language. Once SecureAnywhere installs, you cannot change it.


     
  7. In the first activation window, enter your keycode and click Activate.

    Your keycode is the 20-character license that identifies your Webroot account. If you purchased the product online, the keycode is provided in an email from Webroot. If you purchased the product in a store, the keycode is provided in the retail box. In addition, the keycode identifies whether you purchased a multi-user license, which allows you to install SecureAnywhere on up to three or five Macs.


     
  8. In the next panel, enter your email address and click Continue. (If you don't want to provide your email address, you can click Cancel to skip this step. The installation continues even if you click Cancel.)


     
  9. If prompted, confirm the installation by entering your Apple system password and click OK.
     
  10. In the next panel, you can begin creating a Webroot account. You only need to create an account if you plan to use the Password Management feature (see Getting started with the Password Manager for more information). Or, you can click Skip and create an account later.



    If you click Create Account, your browser opens to the SecureAnywhere account creation page. Enter the required information and click Register Now. For more information about account creation, see Creating a Webroot Account.


     
  11. In the next panel, you can install a Safari extension that allows SecureAnywhere to tag search results as safe, questionable, or unsafe. With this extension, SecureAnywhere lets you know if a website has a reputation for spreading malware or for phishing attempts. We recommended that you click the Install Safari Extension button. (However, you can click Skip and install it later by turning on the Web Threat shield, as described in Changing Web Threat Shield Settings.)


     
  12. In the Safari dialog, click the Install button.
     
  13. If you have the Complete or Internet Security Plus editions, Safari asks if you want to install the extension "Webroot," which includes Password Management functions (see Getting started with the Password Manager for more information). Click Install if you want to use the Password Management features.

    A dialog opens while the Password Manager is configured to your browser.



    If you installed both extensions, two Webroot icons appear in the browser toolbar. The example below shows how the icons appear in Safari and Chrome; the icons in Firefox look slightly different. (You can hover your mouse over the icons for pop-up descriptions.)


     
      This icon indicates that the Web Threat shield is enabled. See Using Web Threat protection.
      This icon indicates that the Password Management features are enabled. It is grayed-out when you first install the extension. If you have already created an account, you can click on the icon and enter your login credentials to begin using Password Management. See Getting started with the Password Manager.
  14. When the Activation Successful screen opens, click the Scan Now button.

    SecureAnywhere begins scanning your Mac for viruses, spyware, and other potential threats. If it detects threats during the scan, it prompts you to move the items to quarantine. In quarantine, the items are rendered inoperable and can no longer harm your system or steal data. For more information, see Managing Detected Threats.
     
  15. In the Scan Complete window, click Close.

    The main window opens. For more information, see Using the SecureAnywhere Interface.

    After the initial scan, SecureAnywhere automatically scans your Mac daily and constantly monitors activity as you surf the Internet. You do not need to launch a scan yourself or schedule scans. SecureAnywhere does all the work for you in the background.

    To verify that SecureAnywhere is running, look for the Webroot icon  in your menu bar.



 


 

   
SecureAnywhere Mobile Security for AndroidTM and Kindle Fire
To install the software:
  1. Search for Webroot according to your device:
    1. Android: in your apps menu, select the Google Play Store and search for "Webroot" or follow this link, and install the Mobile Security app.
    2. Kindle: from the Home screen, tap Apps, then tap Store. Tap the search box. Enter "Webroot" and tap Search. Install the Mobile Security app.

  2. Once the install is complete, open the app and tap Agree & Launch.

  3. If you do not have a keycode, tap Skip and proceed to Step 4. If you do have a keycode, tap Activate and enter your SecureAnywhere keycode. Tap OK once the keycode has been activated successfully.

  4. Tap Fix This Now to go through additional settings that can be activated. Please read each one carefully to see if it is something you want to enable or not before tapping either Fix This Now or Ignore. You can always change these options later in the settings.

  5. Tap View Additional Features to go through additional features you have available. These will vary based on your subscription type.

  6. After going through all the options, tap Finish.
    Webroot SecureAnywhere is now installed and protecting your device.



 


 

   
SecureWeb for iOSTM (iPhone, iPad, iPod Touch)
For an Apple mobile device, follow the instructions below to receive integrated Backup & Sync functionality with the Backup & Sync app and integrated Secure Web Browsing/Password Management functionality with the SecureWeb app. You must install the apps separately.

Please note Secure Web Browsing can be used without a subscription, but the Password Management feature can only be used with a SecureAnywhere Complete or a SecureAnywhere Internet Security Plus scubscription. Also, you can only use the Backup & Sync app if you have a Webroot SecureAnywhere Complete subscription.

At this time, there is not an antivirus option available for Apple iOS devices. Because of how Apple manages the apps available in their App Store, there is not a need for one currently. This may change in the future. If you are being asked for an "invitation code," then you have installed our Business - Mobile Protection app. We recommend you uninstall this app unless your company or orgainzation is utilizing our Webroot SecureAnywhere Business services.
To install the SecureWeb app:
  1. If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account.

  2. Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app. Alternately, you can download and install the SecureWeb app from iTunes at:
    http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8

  3. Enter your Apple ID password.
    The SecureWeb app opens and installs on your device. Once installed, you will see the SecureWeb icon on your Home panel. Tap this icon to open the app.

  4. To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com. If you have not yet created a Webroot account, go to my.webrootanywhere.com. Click Sign up now and complete your registration. When SecureWeb validates your Webroot credentials, a green checkmark appears above the key icon.

  5. For more information, see Webroot SecureWeb for iOS Help.
To install the Backup & Sync app:
  1. If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account.

  2. Open the App Store on your device and search for “Webroot Backup & Sync.” Tap to install the app.
    Alternately, you can download and install the SecureWeb app from iTunes at:
    http://itunes.apple.com/us/app/webroot-securesync/id478387339?mt=8

  3. Enter your Apple ID password.
    The Backup & Sync app opens and installs on your device. Once installed, you will see the Webroot Backup & Sync icon on your Home panel. Tap this icon to open the app.

  4. For more information about using Backup & Sync functions, see Webroot Backup & Sync for Apple Mobile Device Help.



 


 

   
Request keycode or installation instructions to be emailed to you
If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form.

If you purchased Webroot SecureAnywhere from Best Buy, contact Best Buy Assurance at 1-800-433-5778 to request your keycode. Be sure to mention your subscription software through Best Buy.



 


 

   
Transfer subscription to new device
All Webroot Software licenses are transferrable to a new computer or device, as long as your subscription is still active. For instructions on how to install on additional computers, click here.

If you don't know if your subscription is valid for more than one computer, refer to this article to find out.

If you are still unable to locate your subscription, please send a message to Webroot Support with the email address that you used to register the software, the date you purchased the software and your first and last name and a member of our support team will assist you further.
 
To transfer your software on PC or Mac, follow these steps:
  1. Locate your keycode and write it down. The keycode is a string of 20 alphanumeric characters. It is unique and holds the information in regards to your subscription. Your keycode was sent to you in an email from Webroot (if you purchased the product online) or is printed on a package insert or the CD sleeve (if you purchased the product from a store).

    If you currently have a Webroot product installed on your computer, you can also view the keycode from the main interface, as described below:
     
    • Open the main interface.
    • Click My Account.
    • A window opens with your keycode and subscription information.
  2. If your license is for only one computer, or if your license is for multiple computers and you have installed it on the maximum number of systems, you must uninstall the software from your old computer before installing it on the new one. To uninstall the Webroot software, go to the Windows Start menu, select All Programs (or Programs), select the Webroot software, and select the Uninstall option.
    If you are currently using Webroot SecureAnywhere and have created an online management account, you can view your account to see how many users you have on the online account management website. Click here for more information.

  3. To install or reinstall your software on a computer, simply download and run the installer file for the desired product and enter your keycode. To have download and installation instructions emailed to you, click here.


 


 

   
Protecting all your devices
The Webroot security software is available with several types of licenses that allow you to install it on up to five devices If your license is for only one device, then you cannot install it on additional devices.

If you purchased the Webroot security software online, you should have received an email from Webroot with download instructions. This email indicates if you purchased a 1-User Pack (license for one device), a 3-User Pack (license for three devices), or a 5-User Pack (license for five devices). If you purchased the Webroot security software from a store, the product packaging shows the number of licenses on bottom, front of the box. The box shows either "5 User," "3 User," or "1 User."

If you are currently using Webroot SecureAnywhere and have created an online management account, you can view your account to see how many users you have and download the installer from the online management account website. Click here for more information.

If you are unsure how many users your license has and no longer have the email or product packaging, you can find out by calling our Consumer Sales team. Contact information is listed on this webpage. You can also contact our sales team if you would like to increase the number of users on your license.

Note: If you have multiple operating systems installed on one computer, each operating system you have Webroot installed on would count as another user on a license. For example, if you had three Windows operating systems on one machine, you would want the "3 User" package to protect them all.



 


 

   
Resolving keycode errors or invalid messages
If you are receiving error messages when installing the Webroot program, please check the following:
  • Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.
     
    • When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.

    • When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu.
     
  • Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions.

  • If you are seeing error message "The keycode could not be verified at this time. Ensure that SecureAnywhere is allowed to connect to the Internet and try again," click here.  

  • If you are receiving error FZLC0055, click here.
     
  • If you are receiving error FZLC0056: Invalid or Unknown Keycode, click here.

  • If you are still not able to install Webroot, click here to submit a Support Ticket.



 


 

   
Resolving problems during installation
If you are having problems when installing the Webroot program, please check the following:
  • If you are having issues installing the Android app, first check your internet connection. Are you connected to Wifi or a 3G/4G network? If you are connected to 3G/4G, try switching to Wifi or vice versa. Webroot SecureAnywhere needs a solid internet connection to verify your account.

  • Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.
     
    • When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.

    • When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu.
     
  • Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions.

  • Are you using the correct download? You can request to have the current download file sent to you via email by clicking here and filling out the form.

    If you purchased at Best Buy, click here to find the current download for your operating system.
     
If you are still not able to install Webroot, click here to submit a Support Ticket.



 


 

   
Uninstall an older version of Webroot
If you would like to uninstall an older version of Webroot's software, click the option below for the version you wish to uninstall.

For Windows PC:
To remove Webroot 7.0 or older software, click here.
To remove Webroot SecureAnywhere, click here.

For Mac Computers
To remove Webroot SecureAnywhere, click here.

For Android Devices:
To uninstall Webroot SecureAnywhere from your Android device, do the following:
  • From the main SecureAnywhere Mobile panel, press your mobile device's Menu button.
  • In the Menu panel, tap Uninstall.
  • If prompted, enter your Webroot password and tap OK to continue.
  • In the confirmation panel, tap OK to remove SecureAnywhere from your device.

If you are experiencing problems uninstalling SecureAnywhere on Android, you may need to change your Device Administrator settings. To do so:
  • Tap the Android Menu button on your device, then tap Settings.
  • Tap Security, then tap Select Device Administrators.
  • Next to Webroot SecureAnywhere, uncheck the box.
  • Tap Deactivate. If prompted, tap OK.
  • Open Google Play, navigate to the SecureAnywhere app and tap Uninstall, as you would with an app not using Device Administrator.
    SecureAnywhere uninstalls itself.

For Apple iOS Devices: To uninstall Webroot SecureAnywhere from your Apple iOS device, do the following:
  • Tap and hold down on the Webroot icon until the icons start shaking.
  • Tap the "x" in the upper corner of the Webroot icon.
  • Follow any prompts that come up to remove the app.

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