To request your keycode or installation instructions to be emailed to you, click here to fill out the request form.
If you purchased Webroot SecureAnywhere from Best Buy, click here to access the latest download. Or contact Best Buy at 1-888-237-8289 to request your keycode. Be sure to mention your subscription software through Best Buy.

All Webroot Software licenses are transferrable to a new computer, as long as your subscription is still active.

• Check your subscription and install the software on additional computers: Click here.
• Transfer the software from one computer to another: Click here.
• Still unable to locate your subscription: Please send a message to Webroot Support with the email address that you used to register the software, the date you purchased the software, and your first and last name.

The Webroot security software is available with several types of licenses that allow you to install it on up to five computers. If your license is for only one computer, then you cannot install it on additional computers. Review the information below on how to confirm the number of licenses you have purchased.

• Purchased the Webroot security software online: You should have received an email from Webroot with download instructions. This email indicates if you purchased a 1-User Pack (license for one computer), a 3-User Pack (license for three computers), or a 5-User Pack (license for five computers).
• Purchased the Webroot security software from a store: The product packaging shows the number of licenses. The box shows either "5 User," "3 User," or "1 User."
• Currently using Webroot SecureAnywhere and have created an online management account: You can view your account to see how many users you have and download the installer from the online management account website. Click here for more information.
• Unsure how many users your license has and no longer have the email or product packaging: Contact our Consumer Sales team. You can also contact our sales team to increase the number of users on your license.

Click here to view our article on how to resolve problems when installing