2000-8611
ePSA Error Code 2000-8611

Error message: Audio - User reported not hearing speaker tones


For desktops and servers: Verify that the internal speaker(s) are connected properly. On some systems, internal speakers are a purchase option. For a given system, if the speaker is optional, it might not exist on that system. Update to the latest BIOS, for more information refer to Dell Knowledge Base article How to Download and Install a Driver. If a speaker is installed, power down computer and check connections between the speakers and the System Board. Please see the Service manual for instructions on how to open and check the connections. Be sure to unplug anything plugged into an external headphone jack (external Headphone jacks can mute the internal speakers at the hardware level). Re-run the diagnostics, if you receive the same error code Contact Us.

For all computers: Be sure to unplug anything plugged into an external headphone jack (external Headphone jacks can mute the internal speakers at the hardware level). Update to the latest BIOS, for more information refer to Dell Knowledge Base article How to Download and Install a Driver. Re-run the diagnostics.
Caution:
  Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031
Caution:
  Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your computer.

If the diagnostics still results in an error code, you can get more information on possible resolutions to your issue and even get a part dispatched if needed by using our on-line tool.
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