2000-8016
ePSA Error Code 2000-8016

Error message: Battery - unable to retrieve battery health


Power off the computer, remove and reinstall the battery, but check for debris or damaged contacts. Please see the Service manual for instructions on how to remove and replace the battery. After reinstalling the battery re-run the diagnostics if you receive the same error code please note, batteries have a one year warranty. If your computer is over a year old a replacement can be purchased from Dell Accessories. If your computer is under a year old Contact Us.
Caution:
  Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031
Caution:
  Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your computer.

If the diagnostics still results in an error code, you can get more information on possible resolutions to your issue and even get a part dispatched if needed by using our on-line tool.
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