ePSA Error Code 2000-0313

Error message: Touchpad - Pointing stick/touchpad not detected

Update to the latest BIOS, for more information refer to Dell Knowledge Base article How to Download and Install a Driver.

If the mouse, touchpad or pointing stick is disconnected, reconnect it.

For Laptops: Also refer to the Dell Knowledge base article Disabling or Enabling the Touchpad Using the Hot Key to ensure the touchpad is active. Re-run the diagnostics.

If the diagnostics still results in an error code, you can get more information on possible resolutions to your issue and even get a part dispatched if needed by using our on-line tool.

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