Ask Penny

Guest:

You want help with your User ID

Penny:

Your User ID must be at least 6 characters.

If you forgot your User ID, you can retrieve your User ID online. Click on the Login button and then select the Forgot User ID button. Enter in the email address you entered when you created your account. An email will be sent to the email address that we have on file for you.

Penny:

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Penny:

Most Frequently Asked Questions

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Please do not type in confidential information such as your Security Reference Number (SRN) or Holder Identification Number (HIN).

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