Guest: Your account is locked
Penny:If your account is locked, you can try signing onto your account again at a later time. It might be necessary to wait 24 hours.

Your account may be locked for various reasons.
  • Incorrect password entered in 3 times, therefore your account has been locked
  • One or more security questions have been incorrectly answered 3 times
  • Account has been inactive for a long time and incorrect details entered, hence account has been locked

If none of the above seem to be the reason why your account may be locked, then you will need to contact us directly to have your account unlocked.
 
Penny: Would you like to continue?
Guest: You want help with your User ID
Penny:Your User ID must be at least 6 characters.

If you forgot your User ID, you can retrieve your User ID online. Click on the Login button and then select the Forgot User ID button. Enter in the email address you entered when you created your account. An email will be sent to the email address that we have on file for you.
Penny: Would you like to continue?
Penny:
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