Guest: | How do I access my account online? | |
Penny: | Existing users should enter their User ID and then their password. You will then be asked to provide additional information to meet our new security standards. If you are a first-time user and would like to login and access your account on Investor Center, just follow the below steps after you click on Not a member? Register now. STEP 1 - CONFIRM YOUR STOCK Select either social security number or holder account number to register your shares Social Security Number Option Enter the following information: • Social security Number
Holder Account Number (I am a U.S. resident)• Zip Code • Select Company you own shares in • Agree to the Terms and Conditions • Type in the CAPTCHA Code Enter the following information: • Holder Account Number
• ZIP Code • Select Company you own shares in • Agree to the Terms and Conditions • Type in the CAPTCHA Code Holder Account Option (I am not a U.S. resident) Enter the following information: • Enter Holder Account Number
• Last Name • Select the Company you own shares in • Agree to the Terms and Conditions • Type in the CAPTCHA Code STEP 2 – USER REGISTRATION Enter the following information • First and Last Name
• Email address • Create a User ID • New Password & Confirm password • Create a site seal • Set up three security questions • Mobile/ Cell Phone Number - Optional STEP 3 - CONFIRM YOUR EMAIL An email will be sent to you containing a link. Please click on the link in the email to confirm your email address. As a first-time user of Investor Center, additional identity verification is required. If you are eligible, you can verify online or you can use the Verify by Mail Option. If you verify online, you will get immediate access to your portfolio. If you verify by mail you will need to enter the code that will arrive by mail before you get full access. You can find information on becoming a registered shareholder in US-listed companies through Computershare here. | |
Penny: | Would you like to continue? | |
Guest: | You want to know if we have live online chat | |
Penny: | Live Representatives are available to chat Monday through Friday 8:00 am to 8:00 pm ET and Saturday 9:00 am to 5:00 pm ET. If you do need to call us, you will need a company specific phone number. For company specific phone numbers, click here. You will need to enter the ticker symbol or company name under the Contact Information for a specific company section to obtain the number you are looking for. You will also be able to obtain the hours when our phone unit is open. the contact center is open. | |
Penny: | Would you like to continue? | |
Guest: | How do I transfer shares? | |
Penny: | It is no longer necessary to print and fill out transfer forms. Please use the Transfer Wizard so you can simply print and mail in the form. The site also provides the required affidavits of residence/domicile for deceased accounts. Transfer Wizard is a website that allows you as the shareholder or authorized representative of the shareholder to prepare transfer forms online for all or some of the shares in an account. You will need the account number of the registered holder to login and use Transfer Wizard. At the end of the wizard you will be given a pre filled transfer form that you will mail to Computershare. Further Instructions are provided in Transfer Wizard. Your Feedback Matters! Did I answer your question? Can I help you with anything else? Please indicate below. | |
Penny: | Would you like to continue? | |
Guest: | You want to change your last name | |
Penny: | If you would like to change the last name on your stock as a result of marriage or divorce, you no longer need to print and fill out transfer forms. Please use the Transfer Wizard so you can simply print and mail in the form. Transfer Wizard is a website that allows you as the shareholder or authorized representative of the shareholder to prepare transfer forms online for all or some of the shares in an account. You will need your account number to login and use Transfer Wizard. Visit Transfer Wizard now to submit your transfer request. After you have logged on to Transfer Wizard, follow the online instructions. At the end of the wizard you will be given a pre filled transfer form that you will mail to Computershare. Further Instructions are provided in the Transfer Wizard. If you have certificates in your account that you choose to transfer, they should also be sent into us. ***** If you are changing your name, under the section labeled Reason for Transfer. select Name Change. After you have proceeded with the online instructions, under the section Type of Account, select the type of account from the drop down you want to transfer your shares into. Your Feedback Matters! Did I answer your question? Can I help you with anything else? Please indicate below. | |
Penny: | Would you like to continue? | |
Guest: | You want to know how to sell | |
Penny: | Some companies such as Real Estate Investment Trusts require the holder to contact the company in order to redeem shares. Please view the Company Information page for additional information in order to redeem shares for these types of companies. ******* If your shares are held in an account that is not registered to individuals, a sale can be requested in writing by providing a Medallion Signature Guarantee with the letter of instruction and sale form. You can look up where to get a Medallion Signature Guarantee here. There are two ways to sell your shares: First Method: (If there is an Investment Plan) If the plan allows it, you can sell or withdraw shares at any time, subject to the terms and conditions of the plan. If you're a member of Investor Center, you can sell your shares online. Once you have logged onto Investor Center, you will be on the Summary page. Click on View Details and then actions next the stock you choose to sell and then select Sell from the drop down. We will sell full and fractional shares on your behalf. However, you can also request a certificate for full shares. Any fractional shares remaining will be sold and the proceeds sent to you in the form of a check. Please check the plan brochure or prospectus for any restrictions. Second Method: (DRS Sales Facility) You may sell your DRS (book-entry) shares through Computershare’s Sales Facility by accessing your account through Investor Center, If you do need to call us, you will need a company specific phone number. For company specific phone numbers, click here. You will need to enter the ticker symbol or company name under the Contact Information for a specific company section to obtain the number you are looking for. You will also be able to obtain the hours when the contact center is open. All such sales are subject to the Sales Facility Terms and Conditions, including applicable fees. Please be advised that if you want the proceeds from the sale to be directly deposited to a bank account through electronic funds transfer, the instructions must include a Medallion Signature Guarantee. Otherwise, we will issue a check for the proceeds to the registered owner at the address of record. You can view the DRS Terms and Conditions here. *****************************************************************
Additionally, Live Representatives are available to chat Monday through Friday 8:00 am to 8:00 pm ET and Saturday 9:00 am to 5:00 pm ET.Your Feedback Matters! Did I answer your question? Can I help you with anything else? Please indicate below. | |
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Disclaimer:
Please do not type in confidential information such as your Social Security Number (SSN) or Holder Identification Number (HIN)
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Copyright © 2024 Computershare Limited. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of Computershare Limited is prohibited. Please view our Terms and Conditions and Privacy policy.
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