Guest: You are experiencing general problems uninstalling the program
Webroot:You've told me that:
  • You need help uninstalling
  • You are having trouble uninstalling
  • You are experiencing general problems uninstalling the program
Webroot:
This solution addresses Spy Sweeper 6.1  and Webroot 2011 (version 7.0)

You can resolve most installation or uninstallation errors by either uninstalling any previously installed Webroot security software or by running a couple of specialized cleanup utilities first and then reinstalling the software again. If you are experiencing problems with installation or uninstallation, we recommend that you follow these steps:
  1. Uninstall the Webroot software:

    In Windows XP, click on the Start button and open the Control Panel. Select Add or Remove Programs, and then select the Webroot security product from the list. Click Remove. Restart your computer after the uninstall is complete.

    In Windows Vista or Windows 7, click on the Start button and open the Control Panel. You will see either Uninstall a Program or Programs and Features; double-click whichever option you see. Select the Webroot security product from the list and click Uninstall. Restart your computer after the uninstall is complete.

    Note: If you receive an error during this step, proceed to Step 2; otherwise, skip to Step 7.

  2. Note: it is highly recommended that you perform Steps 3 through 9 after first creating a System Restore Point described in this step.  Ensuring that the Windows built-in System Restore feature is enabled and that regular restore points are created can be very valuable in the event that restoring to an earlier time is needed. If you are unable or do not wish to create a restore point, skip to step 3.

    For Windows XP, go to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point.

    For Windows Vista and Windows 7, go to Start > right-click on Computer > choose Properties, select System protection from the left panel and choose Create.

  3. After you have created your System Restore Point, download and save the Webroot CleanWDF.exe firewall driver and legacy Webroot Desktop Firewall Removal/Cleanup tool to your Desktop by clicking here, or by copying and pasting the following URL into your Internet browser's address bar: http://download.webroot.com/CleanWDF.exe

    Note: Running the CleanWDF.exe utility can benefit those who previously installed Webroot Internet Security Essentials or Webroot Internet Security Complete, as well as those who may have had or are still running the legacy Webroot Desktop Firewall software, which should be removed before installing the Webroot 2011 edition.

  4. Double-click on the Webroot CleanWDF.exe utility to run it, then click the Clean button to begin the cleanup process. If it detects Webroot Firewall drivers, it removes them and prompts you to restart your system. You should restart now. If you simply get a dialog box that reads "Webroot Desktop Firewall Removal Completed," click the OK button and then click the Close button to exit and proceed to the next step.

  5. Download and save the Webroot WRUpgradeTool.exe upgrade/cleanup tool to your Desktop by clicking here, or by copying and pasting the following URL into your Internet browser's address bar: http://download.webroot.com/WRUpgradeTool.exe

    Note: Running the WRUpgradeTool.exe utility can benefit those who had previously installed or attempted to install Webroot's security software, and may still have residual installed files that may be interfering with the current installation attempt.

  6. Double-click on the Webroot Upgrade/Cleanup tool WRUpgradeTool.exe to run it, then follow the prompts to start the uninstall process. The cleanup tool is finished when the last line reads "Removal procedures have been completed." At this point you can click the Close button. If it prompts you to reboot, restart you computer now by clicking on the OK button.

  7. To install or reinstall the Webroot security software, insert your Webroot product CD or follow the download and installation instructions received through email.

  8. If you still encounter difficulties installing the Webroot security software, re-download and save the Webroot WRUpgradeTool.exe upgrade/cleanup tool to your Desktop by clicking here. Reboot your computer into Windows Safe Mode with Networking and follow Step 6 above. Once the WRUpgradeTool.exe utility has completed, you can either reboot back into Windows Normal mode or attempt to install in Windows Safe Mode with Networking.

    Note: Installing the Webroot security software in Windows Safe Mode with Networking can be particularly useful if your system is currently suffering from a malware infection or if the Windows Installer service is not fully functional.

  9. If launching the Webroot 2011 Edition installer (WRInstall.exe) yields two "InstallAware" boxes and then nothing else happens (the screen to enter the keycode never appears), you may be using an older copy of the installer file.  Remove any copies of the installer currently saved on your system and download a new copy here.
If the above steps do not resolve your issue, our Customer Support staff is waiting to help you. Visit them online by clicking here.
 
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