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Uninstalling older Webroot SoftwareIf a previous version of Webroot security software, such as Spy Sweeper or Webroot 2011, is installed on your computer, we recommend removing this program and installing the latest version of Webroot software: SecureAnywhere.
These instructions require that you restart your computer several times. For convenience, you may choose to print them.
Part 1: Uninstall previously installed Webroot Security software via the Control Panel
Note: If you receive an error during this step, or if you are unable to complete this step for any reason, please proceed to Part 2.
Part 2: Create a System Restore Point
Note: We strongly recommend that you perform Parts 3 through 5 ONLY after creating a System Restore Point, described in this section. Ensuring that the Windows built-in System Restore feature is enabled, and that regular restore points are created, can be very valuable in the event that restoring to an earlier time is needed. If you are unable or do not wish to create a restore point, skip to the next section.
Windows Vista or Windows 7:
Part 3: Run the Webroot utility CleanWDF.exe
After you have created your System Restore Point, download and save the Webroot CleanWDF.exe removal/cleanup tool to your Desktop. Click the link below or copy and paste it into your Internet browser’s address bar:
Note: Running CleanWDF.exe can benefit those who previously installed or were running Webroot Internet Security Essentials/Complete. It can also benefit those who may have had, or are still running, the legacy Webroot Desktop Firewall software. This program should be removed, as it is no longer supported.
Part 4: Run the Webroot utility WRUpgradeTool.exe
Download and Save the Webroot WRUpgradeTool.exe cleanup utility to your Desktop. Click the link below or copy and paste it into your Internet browser’s address bar:
Note: Running WRUpgradeTool.exe can benefit those who have installed or attempted to install Webroot security software, and may still have remnants of installed files. Such files may interfere with the current installation attempt.
If the above steps are not successful, you can submit a customer support ticket here.
If you would now like to reinstall Webroot and require instructions, click here.
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