Guest: You want to know how to retrieve a forgotten password
Penny:Please watch the 'How To Retrieve a Forgotten Password' video below:


You can reset your password by clicking on the 'Forgot Password?' button on the password entry page after entering your User ID and answering a security question (if applicable) here.

You will then be directed to answer two of your security questions. If answered correctly, an email containing a temporary password will then be sent to you.

Penny: Would you like to continue?
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