Guest: How do I access my account online?
Penny:Existing users should enter their User ID and then their password. You will then be asked to provide additional information to meet our new security standards.

If you are a first time user and would like to login and access your account on Investor Center, just follow the below steps after you click on Create Login.

STEP 1 - CONFIRM YOUR STOCK
Select either Option 1 via your social security number or Option 2 via your holder account number to register your shares
Option1 – Social Security Number Option
Enter the following information:
• Social security Number
• Zip Code
• Select Company you own shares in
• Agree to the Terms and Conditions
• Type in the CAPTCHA Code
 
Option 2 - Holder Account Number   (I am a U.S. resident)
Enter the following information:
• Holder Account Number
• ZIP Code
• Select Company you own shares in
• Agree to the Terms and Conditions
• Type in the CAPTCHA Code

Option 2 - Holder Account Option  (I am not a U.S. resident)  
Enter the following information:
• Enter Holder Account Number
• Last Name
• Select the Company you own shares in
• Agree to the Terms and Conditions
• Type in the CAPTCHA Code

STEP 2 – USER REGISTRATION
Enter the following information
 
• First and Last Name
• Email address
• Create a User ID
• New Password & Confirm password
• Create a site seal
• Set up three security questions 
• Mobile/ Cell Phone Number - Optional

STEP 3 - CONFIRM YOUR EMAIL
An email will be sent to you containing a link. Please click on the link in the email to confirm your email address.

FINAL STEP
Before you gain access to your Portfolio, we will need you to confirm your identity. We need to make sure that only users that can prove they should have access are the ones that gain access to view shareholder information. To confirm your identity, we will send you an access code to the address we have on record for you. Once you receive the code in the mail, you will be prompted to enter the code and complete the online process and gain access to your portfolio.

***** If you need immediate access to your account, you can confirm your identity using our online process.

You can contact our customer service center for additional help at 1-800-942-5909 (toll free in the U.S. and Canada) or
1-312-360-5195 between the hours of 8:00 am and 8:00 pm Monday - Friday.
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