Ask Penny

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You want help with 'This is my computer'

Penny:

The 'This is my computer' feature allows you to trust computers/devices that you use regularly to access our site.

When logging in from an unknown device you will be prompted to answer one of your security questions. By selecting this option you will not have to answer a security question for any future logins from this computer.

Note: Please do not select this option if you are using a public or shared computer.

Penny:

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Penny:

Most Frequently Asked Questions

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Please do not type in confidential information such as your Security Reference Number (SRN) or Holder Identification Number (HIN).

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